Privacy Policy

Last Updated: August 2026

At Rootiq Herbal, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used and protected when you visit our website, create an account, place an order or communicate with us.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect information including:

Name
Email address
Phone number
Billing address
Shipping address
Account/login information
Order and purchase details
Payment-related transaction information
Communications sent to our customer support
Technical information such as IP address, browser type, device information and website activity

We collect only the information reasonably required to operate our website, process orders and provide our services.

2. Account Information

Customers and staff may create accounts on the Rootiq Herbal website.

Account information may be used to provide access to order history, manage account details, facilitate purchases and provide relevant website functionality.

Users are responsible for maintaining the confidentiality of their account credentials.

3. How We Use Your Information

Information collected through the website may be used to:

Process and manage orders
Arrange product delivery
Process and verify payments
Provide order and shipping updates
Maintain customer and staff accounts
Respond to enquiries and support requests
Prevent fraudulent or unauthorized transactions
Improve our website, products and customer experience
Maintain business and transaction records
Comply with applicable legal and regulatory requirements

Where appropriate and permitted, we may also use contact information to communicate product updates, offers or other Rootiq Herbal information.

4. Payments

Online payments made through the Rootiq Herbal website may be processed securely through Razorpay, our third-party payment gateway provider.

Depending on the payment options enabled at checkout, customers may be able to make payments using methods such as UPI, debit cards, credit cards, net banking, wallets or other payment methods supported by Razorpay.

Rootiq Herbal does not directly collect or store complete card numbers, CVV, UPI PINs or other sensitive payment authentication credentials. Such payment information is processed by the payment gateway in accordance with its applicable security and privacy practices.

For processing and verifying transactions, certain information such as your name, email address, phone number, order amount, transaction details and other information necessary to complete the payment may be shared with or processed by Razorpay.

Razorpay’s handling of personal information is governed by its own privacy practices. Customers may review the Razorpay Privacy Policy for further information.

Where Rootiq Herbal offers partial payment or balance-on-delivery options, the website may also retain information regarding the amount paid online and the remaining balance associated with the order for payment, fulfilment and accounting purposes.

This version is better for your actual Rootiq checkout because it also covers the ₹200 online + remaining balance/COD workflow we’re going to implement/test.

5. Shipping and Delivery

To fulfil your order, relevant information such as your name, phone number, delivery address and order details may be shared with courier, postal or logistics service providers responsible for delivering your order.

Only information reasonably necessary for order fulfilment and delivery will be shared for this purpose.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used to:

Keep products in your shopping cart
Maintain login sessions
Remember website preferences
Support checkout functionality
Understand website usage and performance
Improve website functionality

You may manage cookies through your browser settings. Disabling certain cookies may affect features such as login, cart or checkout.

7. WooCommerce

Our online store uses WooCommerce to provide e-commerce functionality.

When you browse products, create an account, add products to your cart or place an order, information necessary to operate these features may be processed and stored through the website’s WooCommerce system.

Order records may include customer information, products purchased, order value, payment status, shipping details and other information required to manage the transaction.

8. Third-Party Services

We may use trusted third-party services to operate different parts of our website and business, including:

Payment processing
Shipping and logistics
Website hosting
Email delivery
Analytics
Security and fraud prevention

These providers may process limited personal information where necessary to provide their services.

Their handling of information may also be governed by their respective privacy policies.

9. Information Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain customer, account and order information for as long as reasonably necessary to:

Complete transactions
Provide customer support
Maintain business and accounting records
Resolve disputes
Prevent fraud
Meet applicable legal, tax or regulatory requirements

Information that is no longer reasonably required may be deleted or anonymized where appropriate.

11. Your Rights and Choices

Subject to applicable law, you may contact us to request information regarding the personal data we hold about you or request correction or deletion of eligible personal information.

Certain transaction or business records may need to be retained where required by law or for legitimate business purposes.

Registered users may also be able to update certain personal information through the My Account section of the website.

12. Children’s Privacy

Rootiq Herbal products and this website are not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe personal information relating to a child has been submitted inappropriately, please contact us.

13. External Links

Our website may contain links to third-party websites or services.

Rootiq Herbal is not responsible for the privacy practices, security or content of external websites. We encourage users to review the privacy policies of third-party services they visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.

The latest version will be published on this page with an updated revision date.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Rootiq Herbal
Email: rootiqherbal@gmail.com
Phone/WhatsApp: +91-8975241566
Address: A/p – palus Tal- Palus Dist – sangli 416310