Terms & Conditions
Last Updated: August 2026
Welcome to Rootiq Herbal. These Terms & Conditions govern your access to and use of our website, creation of an account, purchase of products and use of services offered through the website.
By accessing this website, creating an account or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.
1. About Rootiq Herbal
Rootiq Herbal provides botanical hair and scalp-care products through its official website.
Product information provided on this website is intended to help customers understand our products, ingredients and recommended usage. Information provided on the website should not be considered medical advice.
2. Website Accounts
Users may create an account as a Customer or Staff through the website.
Customers may use their accounts to place and manage their own orders.
Staff accounts may be used by authorized sales staff to place orders on behalf of customers. When placing such an order, the staff member is responsible for entering accurate customer, shipping and order information.
Users are responsible for maintaining the confidentiality of their login credentials and for activity conducted through their accounts.
Rootiq Herbal reserves the right to suspend or restrict accounts where misuse, fraudulent activity or unauthorized use is reasonably suspected.
3. Product Information
We aim to provide accurate product descriptions, images, ingredients, sizes, prices and other relevant information.
However, product packaging, appearance or presentation may occasionally vary from images displayed on the website.
The ingredient declaration and directions provided on the final product packaging should be referred to before use.
4. Product Use and Results
Rootiq products are intended for cosmetic/personal hair and scalp care unless expressly stated otherwise.
Hair and scalp-care experiences may vary between individuals depending on factors including hair type, genetics, lifestyle, nutrition, routine and existing scalp or hair conditions.
Rootiq Herbal does not guarantee identical results for every customer. Our products should not be considered a medical treatment or cure for medical causes of hair loss.
Customers experiencing persistent, sudden or significant hair or scalp concerns should seek advice from an appropriately qualified healthcare professional.
5. Pricing
All product prices displayed on the website are shown in Indian Rupees (₹) unless otherwise stated.
Prices, discounts and promotional offers may be changed from time to time.
The applicable price will normally be the price displayed at the time an order is placed, subject to correction of genuine pricing or technical errors.
6. Coupons and Promotional Offers
Rootiq Herbal may offer coupon codes, discounts or promotional offers from time to time.
Coupons may be subject to conditions including:
- Minimum or maximum order values
- Validity or expiry dates
- Eligible products
- Usage limits
- Individual customer usage limits
- Restrictions on combining multiple offers
Rootiq Herbal reserves the right to withdraw, modify or refuse a promotional code where its conditions have not been satisfied or where misuse is reasonably suspected.
7. Orders
Submitting an order through the website does not necessarily mean that the order has been accepted for fulfilment.
Orders may be subject to payment verification, availability, address verification and other reasonable checks.
Rootiq Herbal reserves the right to cancel or decline an order in circumstances including incorrect pricing, suspected fraud, payment failure, incorrect customer information, product unavailability or inability to fulfil the order.
Where an order is cancelled after payment has been received, any eligible refund will be processed according to the applicable refund/cancellation policy.
8. Payments
Online payments may be securely processed through Razorpay.
Depending on the payment options available at checkout, customers may be able to use UPI, debit cards, credit cards, net banking, wallets or other supported payment methods.
Rootiq Herbal does not directly store complete card numbers, CVV, UPI PINs or similar sensitive payment authentication credentials.
Payment processing may also be subject to the applicable terms and policies of Razorpay and the customer’s bank or payment provider.
9. Partial Payments and Balance Payments
Where offered at checkout, Rootiq Herbal may allow eligible orders to be placed by making a partial online payment, with the remaining amount payable according to the payment option specified for the order.
For example, an order may allow an initial online payment of ₹200, with the remaining balance payable upon delivery.
The exact amount already paid and the outstanding balance will be associated with the relevant order.
Customers are responsible for paying any outstanding balance according to the payment terms selected when placing the order.
Availability of partial-payment or balance-on-delivery options may be changed or restricted at Rootiq Herbal’s discretion.
10. Cash on Delivery / Balance on Delivery
Where Cash on Delivery or balance-on-delivery is available, the outstanding amount must be paid to the delivery representative according to the instructions applicable to the shipment.
Availability may depend on factors such as delivery location, order value and shipping service.
Rootiq Herbal may restrict COD or balance-on-delivery for certain orders or locations.
11. Shipping and Delivery
Orders may be delivered through postal, courier or logistics service providers.
Customers are responsible for providing complete and accurate:
- Recipient name
- Shipping address
- PIN code
- Phone number
- Other information reasonably required for delivery
Delivery estimates are approximate and may vary because of location, courier operations, weather, holidays, logistical delays or other circumstances outside our reasonable control.
Where tracking is available, tracking information may be provided using the contact details submitted with the order.
12. Failed or Refused Deliveries
Customers should ensure that someone is available to receive the shipment where required.
Additional shipping or handling charges may apply where an order is returned because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the parcel or other circumstances attributable to the recipient.
Any reshipment will be subject to Rootiq Herbal’s applicable shipping and payment policies.
13. Returns, Cancellations and Refunds
Returns, cancellations, replacements and refunds are governed by the applicable Return & Refund Policy published on the Rootiq Herbal website.
Customers should review that policy before placing an order.
Where a refund is approved for an online payment, processing times may also depend on the payment gateway, bank or payment method used for the original transaction.
14. Product Safety
Products should be used according to the directions and precautions provided on the product packaging.
Unless otherwise specified:
- Products are intended for external use.
- Avoid contact with eyes.
- Do not apply to broken, injured or irritated skin.
- Review the ingredient list if you have known allergies or sensitivities.
- Discontinue use if irritation or discomfort occurs.
- Keep products appropriately stored and out of reach of children.
Customers with existing scalp conditions, known sensitivities or other concerns should seek appropriate professional advice before introducing a new personal-care product.
15. Intellectual Property
Unless otherwise stated, the Rootiq Herbal name, branding, website design, written content, graphics, product presentation and other original materials appearing on the website belong to Rootiq Herbal or are used with appropriate authorization.
They may not be copied, reproduced, distributed or commercially exploited without appropriate permission.
16. Website Availability
We aim to keep the website and its purchasing functionality available and accurate.
However, uninterrupted or error-free access cannot be guaranteed. Website functionality may occasionally be interrupted for maintenance, technical problems, updates or circumstances beyond our reasonable control.
17. Third-Party Services
Our website may rely on third-party services for functions including payment processing, shipping, hosting, communications and other operational requirements.
Rootiq Herbal is not responsible for interruptions or failures arising solely from third-party systems outside our reasonable control.
18. Privacy
Personal information collected through the website is handled in accordance with our Privacy Policy.
By using the website and placing an order, you acknowledge that certain information may need to be processed by service providers involved in payment processing, order fulfilment and delivery.
19. Limitation of Liability
To the extent permitted by applicable law, Rootiq Herbal will not be liable for indirect or consequential losses arising from use of the website or products where such liability may lawfully be limited.
Nothing in these Terms & Conditions is intended to exclude or restrict rights or remedies that cannot legally be excluded under applicable consumer law.
20. Changes to These Terms
Rootiq Herbal may update these Terms & Conditions when necessary to reflect changes to products, website functionality, payment methods, business practices or applicable requirements.
The latest version will be published on this page with an updated revision date.
21. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes arising from use of the website, orders or these Terms will be subject to applicable Indian law and the jurisdiction of the competent courts, subject to any rights available to consumers under applicable law.
22. Contact Us
For questions about these Terms & Conditions, orders or Rootiq Herbal products, please contact:
Rootiq Herbal
Email: rootiqherbal@gmail.com
Phone/WhatsApp: +91-8975241566
Business Address: A/p – palus Tal- Palus Dist – sangli 416310